Student Housing - Find Your Perfect Student Home

1. Introduction

At Student Housing, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (student-housing.co.uk) or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Contact Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and account preferences.
Identity Verification: Date of birth, student ID, passport or driving license details (for tenancy applications).
Financial Information: Bank account details, payment card information (for rent payments and deposits).
Tenancy Information: Rental history, references, guarantor details.

2.2 Non-Personal Information

Usage Data: Information about how you use our website and services, including browsing patterns, page views, and feature usage.
Device Information: IP address, browser type, operating system, device type, and similar technical information.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

3. How We Collect Information

We collect information through the following methods:

Direct Interactions: When you create an account, submit a tenancy application, contact us, or otherwise engage with our services.
Automated Technologies: As you navigate through our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third Parties: We may receive information about you from third parties such as referencing agencies, credit check providers, and previous landlords.

4. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and maintain our services
To process and manage tenancy applications and agreements
To facilitate rent payments and deposits
To communicate with you about our services, updates, and promotions
To respond to your inquiries and provide customer support
To personalize your experience and deliver content relevant to your interests
To improve our website, services, and marketing efforts
To protect against fraud and unauthorized transactions
To comply with legal obligations and enforce our terms and policies

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To perform our contractual obligations to you, such as providing our services and managing tenancy agreements.
Legitimate Interests: To pursue our legitimate business interests, such as improving our services and marketing our offerings.
Consent: Where you have given us consent to process your information for specific purposes.
Legal Obligation: To comply with legal requirements, such as tax and accounting obligations.

6. Disclosure of Your Information

We may share your information with the following parties:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and IT services.
Landlords and Property Managers: If you are a tenant or prospective tenant, we may share your information with landlords or property managers of properties you are interested in.
Referencing and Credit Check Agencies: To verify your identity and assess your suitability as a tenant.
Legal and Regulatory Authorities: When required by law or to protect our rights and interests.
Business Partners: In connection with joint marketing efforts or business partnerships.
Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information
The right to rectify or update inaccurate or incomplete personal information
The right to request deletion of your personal information
The right to restrict or object to the processing of your personal information
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

11. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information when transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@student-housing.co.uk
Postal Address: Student Housing Ltd, 123 Student Street, Lincoln, LN1 1AA, United Kingdom
Phone: 01522 410 646